Question 1

1. What are your payment terms?

Accepted Answer

India:      50% advance + 50% before dispatch
International:      100% advance or LC for bulk orders
Accepted      Payments: Bank Transfer / UPI / RTGS / SWIFT

Question 2

2. What is your MOQ?

Accepted Answer

Standard      products: 3000 pcs
Custom      printed: Above 3000 pcs (depends on size & colors)

Question 3

3. What are the lead times?

Accepted Answer

Custom      printed: 20–25 working days
Plain      products: 10–12 working days
Export      orders: 20–30 days (based on quantity)

Question 4

4. How does the export process work?

Accepted Answer

Order confirmation → Proforma Invoice → Payment → Production → QC → Export documents → Dispatch (Sea/Air)

Question 5

5. Who manages export documentation?

Accepted Answer

All export billing & documents are handled under
Sriyug Global Pvt. Ltd.

Question 6

6. Are your products food-grade and safe?

Accepted Answer

Yes, all packaging is made from food-grade, recyclable, and biodegradable materials.

Question 7

7. Do you offer sample products?

Accepted Answer

Yes. We provide paid samples for size, quality, and print verification. Sample cost is adjusted in bulk orders partially.

Question 8

8. What shipping terms do you offer?

Accepted Answer

FOB, CIF, and DAP/DDP (for select countries). For more details please click here.

Question 9

9. Can I get customized printing with my logo?

Accepted Answer

Yes. We offer 1-color, 2-color, and 4-color offset printing, plus full-brand customization.

Question 10

10. What materials do you use?

Accepted Answer

We use high-quality paperboard, kraft paper, duplex board, and food-grade virgin materials with GSM options based on product type.

Question 11

11. Do you help with design or keyline creation?

Accepted Answer

Yes. Our design team helps with keyline, layout, and print-ready files for custom packaging.

Question 12

12. Do you ship internationally?

Accepted Answer

Yes. We export to Asian, Middle Eastern, US, UK & African markets with sea and air shipping options.

Question 13

13. How do I track my order?

Accepted Answer

We share tracking details, dispatch photos, and production updates through WhatsApp or email if required.

Question 14

14. What quality checks do you follow?

Accepted Answer

We check:
GSM      & material strength
Printing      accuracy
Die-cutting      and pasting
Packing      and quantity etc

Question 15

15. Are you a manufacturer or trader?

Accepted Answer

We are a manufacturer.
 All domestic & export orders are processed under Sriyug Global Pvt. Ltd., our parent company established in 1995.

Question 16

16. Can you handle large bulk orders?

Accepted Answer

Yes. We have large production capacity, in-house printing, and a strong vendor network for bulk & recurring orders.

Question 17

17. Do you offer eco-friendly packaging?

Accepted Answer

Yes ,  all products are sustainable, biodegradable, recyclable, and aligned with global eco standards.

Question 18

18. What if goods arrive damaged?

Accepted Answer

We support claims through insurance for CIF/DAP/DDP shipments.

Frequently Asked Questions